Shipping policy

At GoodTidings, we stand behind the quality of our outdoor backpacks. If your backpack doesn’t meet expectations, we’ll work with you to make it right. This policy explains how returns, exchanges, and refunds work for all GoodTidings backpacks.


Eligibility for Returns

To qualify for a return, the backpack must meet all of the following:

  • 30‑day return window — Returns accepted within 30 days of delivery.

  • Original condition — Backpack must be unused, unwashed, and free of wear, stains, or odors.

  • Original packaging — Include all accessories (vacuum valve, lock, straps, etc.) and proof of purchase.

Backpacks showing signs of outdoor use, travel wear, or damage not caused by GoodTidings will not qualify.


Non‑Returnable Backpack Situations

For safety, hygiene, and product integrity, we cannot accept returns for:

  • Used backpacks — Any bag that has been worn outdoors, packed, or vacuum‑sealed after use.

  • Damaged due to misuse — Tears, overstuffing damage, broken zippers from force, or water damage not caused by manufacturing defects.

  • Final sale items — Items marked as clearance or final sale.


Damaged, Defective, or Incorrect Backpacks

If your backpack arrives:

  • Damaged

  • Defective

  • Missing parts

  • Incorrect color or style

Contact us within 7 days of delivery.

To speed up your replacement or refund, include:

  • Photos of the issue

  • Your order number

  • A short description of the problem

If the issue is confirmed, we will replace the backpack or issue a full refund at no cost to you.


How to Start a Return

Email our support team at:

📧 Tidings4Good@outlook.com

We will provide:

  • A return authorization

  • Instructions for shipping your backpack

  • Any applicable return labels


Refunds

Once your backpack is received and inspected:

  • Approved refunds go back to your original payment method

  • Processing takes 3–7 business days

Shipping fees are non‑refundable unless the return is due to our error.


Exchanges

If you need a different color or replacement, we offer free exchanges for eligible backpacks.


Late or Missing Refunds

If your refund hasn’t appeared:

  • Check your bank or card account

  • Contact your payment provider

  • Then reach out to us if needed